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Our Shipping Process
Every artwork is hand packed by our despatch team on the day of shipping. Individual attention is given to each piece and materials are matched to its specific needs. Nothing sits wrapped in storage.
Materials We Use
For framed artworks, we build heavy duty telescopic boxes custom sized to each piece. The frame is wrapped in acid free tissue, then bubble wrap, with inflatable corner guards protecting the most vulnerable points. Rigid cardboard is sandwiched front and back to prevent flex, and the whole package is cushioned on all sides before the box is sealed.
Works on paper are placed in acid free protective sleeves, then sandwiched between rigid cardboard sheets and posted in protective envelopes or boxes sized to prevent any bending in transit. Every package is clearly marked “Do Not Bend” so handlers know what they’re carrying.
The Packing Steps
1
Assessment & Preparation
Our team examines the piece, determines protection needed, and assembles a correctly sized box.
2
Secure Wrapping
The artwork is wrapped with acid free tissue, then bubble wrap, with corner protection added for framed works.
3
Sandwiching & Placement
Cardboard reinforcement added front and back, then positioned in the box with cushioning on all sides.
4
Quality Check
Final inspection before handoff to courier. Nothing is rushed and every step matters.
Our Carriers
We work with trusted carriers to ensure your artwork arrives safely, whether you’re down the road or on the other side of the world. Every shipment is fully tracked.
UK Standard
Royal Mail
Tracked delivery for smaller works on paper and lightweight items.
UK Framed & Large
Parcelforce
Fully tracked, insured service for framed artworks and larger pieces across the UK.
International
UPS
Worldwide tracked shipping with full customs documentation and door-to-door delivery.
Why We Pack This Way
Vintage, original art is irreplaceable and can’t simply be reordered if damaged. That’s why we use premium materials, custom sizing (nothing rattles around), and hand packing for every single piece.
Our despatch team has packed tens of thousands of artworks. They know how to protect gilded frames, how to cushion delicate glass and how to reinforce large canvases. Our expertise, combined with quality materials, is why 100,000+ artworks have arrived safely.
From Warehouse to Wall
Day 1
Your order is processed and moves to our despatch area
Day 1–2
Our team packs your artwork by hand using custom materials
Day 2
Shipped via Royal Mail, Parcelforce or UPS with tracking sent to your email
Day 2–4 (UK) / 3–14 (International)
Delivered to your door with full tracking throughout
A note on despatch times
Our team works Monday to Friday. Orders placed over the weekend are despatched the following Monday. We aim to despatch all orders within 2 working days. During busy periods this may vary. Larger orders may take longer to process and can add approx 2–5 working days on delivery time.
Safe Arrival Guarantee
Your artwork is protected
If your artwork arrives damaged, contact us immediately. We’ll resolve it – whether that’s a repair, or a full or partial refund. Every piece is photographed before packing, giving us clear evidence of its condition when it left our warehouse.
Returns
30-Day Returns
Live with your artwork for a full 30 days. If it’s not right, send it back.
No Questions Asked
Changed your mind? Doesn’t match your space? That’s fine. Full refund, no hassle.
Damage Protection
Arrives damaged? We’ll repair, replace or refund. Immediately.
Art can be personal. What works on screen might not always work on your wall and that’s fine. We give you 30 days to decide if the artwork is right for you. If you’d like to return your order that’s fine with us.
How Returns Work
1
Get in touch
Contact us within 30 days of receiving your artwork – either through our contact form or by logging into your account and opening a return request. Let us know what’s not right and we’ll take it from there.
2
Pack it safely
We’ll provide clear instructions for safely repacking your piece. If you still have the original packaging, even better. If not, we’ll advise on the best way to protect it.
3
Send it back
Ship your artwork back to us. We recommend tracked shipping for your peace of mind.
4
Receive your refund
Once we receive and inspect the artwork, we’ll process your full refund. Refunds are typically issued within 3–5 working days back to your original payment method.
Good to know
We ask that artworks are returned in the same condition they were received. We understand that you’ll want to hang it and try it out, and that’s absolutely fine. Just take care when repacking.
Shipping & Returns FAQs
Keep your artwork for 30 days. Live with it, see how the light hits it at different times of day. If you’re not completely happy, return it for a full refund – no questions asked.
Contact us within 30 days of receiving your artwork. We’ll guide you through the return process and provide instructions for safe packing. We can arrange collection if needed.
Yes, we ship worldwide via UPS. International shipping rates are shown upfront before you buy, with no hidden fees. Customers are responsible for any customs duties and VAT upon receipt.
Every shipment includes full tracking sent to you via email – whether shipped by Royal Mail, Parcelforce or UPS – so you can follow your artwork’s journey from our warehouse in Corsham to your door.
We photograph every piece in detail and describe its condition honestly. If what arrives doesn’t match what you saw online, contact us immediately and we’ll make it right.
Yes. If you need guaranteed delivery by a certain date, contact us before ordering and we’ll arrange the appropriate shipping method.
We’re unable to ship website orders to Italy. For Italian customers, we recommend purchasing via our eBay UK shop. We can ship to France for orders under €150 – for larger orders, our eBay UK shop is the best option.
