Here are answers to the questions we hear most often. Can't find what you're looking for? We're here to help – just ask.
Absolutely! Our team genuinely loves helping people find their perfect artwork. Real humans, no bots, no scripted responses. Contact us – no question is too small.
Yes. If you'd like additional photos, specific angles, or close ups of any details, contact us and we'll send them over. We want you to feel completely confident before purchasing.
What you see online is exactly what arrives at your door. We photograph every artwork in detail, including any imperfections. If there's a scratch, mark, or wear, you'll see it in the photos and we'll describe it clearly in plain language. No surprises, no disappointment.
We use plain language whenever possible, but sometimes specialist terms are necessary. When we do use technical language, you can use our Glossary for clarity. If something is unclear, please ask – we're happy to explain!
While we're an online gallery without a public showroom, we absolutely understand wanting to see a piece in person before committing.
If there's a particular artwork you're interested in, we can arrange a viewing by appointment at our studio warehouse in Corsham. We'll do our best to accommodate you and happily get out as many pieces as you'd like to view – whether it's one specific painting or several options you're deciding between.
Email [email protected] to arrange your visit.
This varies by piece. Each listing clearly states whether the artwork is framed and includes dimensions both with and without frame where applicable.
Framed works: Yes. Almost all framed artworks come ready to hang. We include hanging fixtures in the parcel, plus any additional hooks you might need. Simply choose your spot, put a nail or hook in the wall, and hang!
Unframed works: These will need framing before hanging. We're happy to provide advice on framing options if you'd like recommendations.
Every artwork comes with a certificate of authenticity after thorough verification by our expert team. We examine the history, signatures, and authenticity markers of each piece. If authenticity is questioned, we'll refund you with no hassle. You shouldn't have to be an expert to buy with confidence – that's our job, and we take it seriously.
We're transparent about what we know. Our listings include all available information about the artist, history, and provenance. If documentation is limited, we'll tell you that upfront. Have questions? Our team is here to discuss any piece in detail before you buy.
No. The price you see is the price you pay.
UK customers: VAT is included in the price of the artwork – no hidden costs, no surprises at checkout. UK shipping is also free.
International customers: The price includes everything except shipping (shown upfront before checkout) and any VAT/customs duties you may need to pay upon delivery in your country.
We achieve affordability through scale and technology, passing those savings directly to you. Unlike traditional galleries, our business model relies on volume and efficiency rather than inflated margins. You get exceptional value on quality, pre-owned art without gallery markup or auction house uncertainty.
Yes, UK VAT is included in the price of the artwork. There are no hidden costs.
Unfortunately, no. We operate under a special VAT scheme for antiques and fine art (known as the VAT Margin Scheme). This means VAT cannot be reclaimed against our pictures, and we don't produce VAT receipts.
We know this may be inconvenient for business purchasers, but this scheme allows us to offer competitive pricing on pre-owned and antique artworks.
We don't produce VAT receipts due to the special VAT scheme we operate under for antiques and fine art. You will receive a standard invoice/receipt for your purchase showing the total amount paid.
We accept all major credit and debit cards at checkout. Klarna is also available at checkout for flexible payment options.
Yes! With especially high-value artworks, we completely understand that it may be more convenient to pay in instalments.
Simply let us know you'd like to reserve an artwork, and we'll send you:
This gives you flexibility while securing the piece you love.
If you need to cancel or modify your order, please contact us as soon as possible. If your artwork hasn't been packed and dispatched yet, we'll do our best to accommodate your request. Once dispatched, our 30 day return policy applies.
Every piece is hand packed by our dispatch team on the day of shipping using materials matched to its specific needs. Nothing sits wrapped in storage – each artwork gets individual attention.
We use premium materials:
Nothing is rushed. Every step matters. Art isn't just fragile – it's irreplaceable, and we treat it that way.
UK: Free shipping, dispatched within 2 working days, usually delivered in 2 days via tracked courier.
International: Competitive rates shown upfront, delivered in 7–14 days with full tracking. We handle all customs documentation.
Yes! Every shipment includes full tracking sent to you via email, so you can follow your artwork's journey from our warehouse in Corsham to your door.
Yes, we ship worldwide. International shipping rates are shown upfront before you buy, with no hidden fees. If you have specific delivery concerns for your location, contact us before ordering.
Yes, we can ship to almost all European countries, with a couple of important exceptions:
Italy: Unfortunately, we're unable to ship website orders to Italy. For all customers wishing to ship to Italy, we recommend purchasing via our eBay UK shop.
France: We can ship website orders to France as long as the total order value doesn't exceed €150. For French customers whose orders exceed €150, we recommend purchasing via our eBay UK shop.
For international orders, the shipping charge we show covers transportation only. As the customer, you're responsible for paying any additional VAT and customs duties upon receipt of your parcel. These charges vary by country and are not covered by Sulis Fine Art or included in our pricing.
We recommend checking your country's import regulations before ordering if you're unsure about potential duties.
Original artwork is generally exempt from US import duties. Under Chapter 97 of the Harmonized Tariff Schedule and the International Emergency Economic Powers Act (IEEPA), original paintings, drawings, watercolours, prints, and sculptures are classified as cultural materials and can typically enter the United States duty-free.
We include proper customs documentation with all US shipments to support this exemption. However, you may still be charged a small Merchandise Processing Fee, and the tariff landscape has been evolving throughout 2025. If you have concerns about a specific purchase, we recommend verifying current requirements with US Customs or a customs broker.
We aim to dispatch all UK orders within 2 working days, and we're very sorry if delivery of your item is delayed for any reason.
UK orders: If your parcel hasn't arrived within the expected timeframe please contact us and we'll investigate immediately.
International orders: Please wait at least 10 working days from the date of dispatch before contacting us, as we're unable to file lost-in-post claims before this time has elapsed.
Yes. If you need guaranteed delivery by a certain date, or you'd like to specifically request a Special Delivery service, please contact us before ordering. We'll arrange the appropriate shipping method to meet your needs. All orders are shipped with tracking that you'll receive via email.
Yes. If you're ordering multiple artworks, we'll pack them together safely when possible, or send them in separate packages if needed for protection. Shipping costs may vary for multiple items – contact us before ordering if you'd like a quote.
Keep your artwork for 30 days. Live with it, see how the light hits it at different times of day, show it to friends. If you're not completely happy, return it for a full refund – no questions asked.
We know the worry: “What if it arrives and it just doesn't work?” Buying art shouldn't feel like a gamble. Take your time to decide.
Contact us within 30 days of receiving your artwork, and we'll guide you through the return process. We'll provide instructions for safe packing and arrange collection if needed.
If your artwork arrives damaged, contact us immediately. We'll resolve it with a replacement, repair, or full refund.
This guarantee is backed by our documentation process – every piece is photographed before packing, giving us clear evidence of its condition when it left our warehouse. We've shipped over 100,000 artworks, and we know how to make things right.
This shouldn't happen. We photograph every piece in detail and describe its condition honestly. If what arrives doesn't match what you saw online, contact us immediately and we'll make it right.
Care varies depending on the type of artwork and materials:
If you have specific questions about caring for your piece, we're happy to provide tailored advice.
While we don't offer in-house framing services, we're happy to recommend trusted local framers or provide advice on framing options for your artwork.
We don't offer installation services directly, but we can provide guidance on hanging techniques and recommend professional picture hangers in your area if needed.
Yes. Our Trade Programme is designed for interior designers, property developers, hotels, restaurants, and businesses. You'll get:
Contact us at [email protected] to set up your trade account.
Absolutely! Tell us your specifications – style, medium, colours, dimensions, budget – and our specialists will curate a selection tailored to your brief. Whether you're dressing a Georgian townhouse, boutique hotel, or modern apartment development, we've got you covered.
Yes. We offer flexible reserve and hold services, so artworks are delivered when convenient for your project timeline. We can also coordinate deliveries to multiple locations for staging properties or furnishing different sites.
Interior designers and decorators, property developers, hotels and B&Bs, restaurants and bars, corporate offices, care homes, co-working spaces, retail spaces, and private collectors.
You get gallery quality art without gallery markup, guaranteed authenticity with certificates, transparent pricing (no auction uncertainty), expert support, reliable logistics, and a 30-day return policy – even for trade customers. We achieve competitive pricing through volume and efficiency, passing those savings to you.
Email [email protected] with details about your business and projects. We'd love to help you find the perfect pieces to elevate your spaces.
We love rewarding our customers! You can earn Loyalty Points in several ways:
Each point is worth one penny. Once you've accumulated enough points, you can claim vouchers of £5, £10, £15, or £20 to use against future orders.
How to use your points:
It's our way of saying thank you for being part of the Sulis community.
Yes, you'll need to create a free account to track and use your Loyalty Points. Creating an account also makes future purchases faster and allows you to save your shipping information.
Please contact us if you have multiple discount codes – we'll let you know which combinations are possible for your order.
Unfortunately, we don't buy individual paintings. However, if you have a very large collection and are based in the UK, we may be interested. Please get in touch at [email protected] to discuss.
No, we don't offer a valuation or reference service. Unfortunately, we're unable to respond to valuation enquiries.
If you're looking to sell individual artwork or have artwork valued, we recommend contacting a certified art appraiser or local auction house.
Email: [email protected]
Phone: 01249 704862
Hours: 8:30am–4:30pm, Monday to Friday
No question is too small. Whether you need help with measurements, style advice, shipping questions, or anything else – we genuinely enjoy helping customers find their perfect artwork.
We aim to respond to all inquiries within 24 hours on weekdays. If you need urgent assistance, please mention this in your message.
Please don't hesitate to reach out. We're passionate about art and happy to help with any question, no matter how specific or unusual. Contact us and we'll get back to you promptly.
The Sulis Promise is our commitment to making buying art feel as special as the art itself. With over 100,000 artworks delivered worldwide, we've refined every detail to give you complete confidence:
We offer gallery quality art without gallery markup. Our business model relies on volume, technology, and efficiency – which means we pass significant savings directly to you. You get:
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