FAQ

  • GENERAL

  • Why buy art online?

    Buying art online through Sulis Fine Art is a secure and convenient way to buy great affordable art.
    We take great pride in offering a breadth of pictures at low prices. With over 10,000 pictures for sale, we are currently adding hundreds of new pictures every week. Our speciality is 19th Century British Art which comprises roughly half of our catalogue but we gladly sell any art of quality - from 17th century engravings to European contemporary oils.

  • OUR PRODUCTS

  • Listings

    We try our hardest to ensure that the artworks we sell are described and photographed as accurately as possible. This includes using strobe lighting as well as the use of a colour calibration software to colour-check our images.

  • Are the artworks for sale one of a kind?

    Everything we sell is either an original work of art or a limited edition print. Often the antiquated prints within our stock are a re-strike of an original etching or engraving. If this is the case, it will be included in the listing.

  • Can I negotiate on the item price?

    We do not usually negotiate on price; each item has been valued by our expert team of cataloguers. However, if you are a trade buyer or you are looking to buy in bulk, please feel free to contact us on support@sulisfineart.com.

  • What does the listing mean?

    Please click here to see a list of frequently used cataloguing terms.

     

  • Is the artwork framed?

    If the artwork is framed, it will clearly state so on the listing. If it is not and you would like it framed, keep an eye out for Sulis Framing Services which is coming soon…

  • Can I view an artwork in person?

    We are an online art gallery and we do not have a physical gallery space that customers can view artwork. However, if there is a particular work you are interested in we can do so by appointment; please email support@sulisfineart.com to arrange a visit.

  • EBAY

  • Why are there multiple listings on eBay for one artwork?

    The reason why you may be able to see a number of different prices associated with one painting is because we sell on several different Ebay sites. As shipping costs vary for each country, the total price for the painting differs. For example, the cost for a painting listed on Ebay Australia will be significantly greater than that of the same painting for sale on Ebay UK.

    If you ensure that you are visiting the Ebay site of the country you live in, this will give you the most accurate price.

     

  • How do I return an item that I’ve bought from Ebay?

    UK:

    You can start a returns process on Ebay which will generate a return postage label for you.

    As soon as we receive the painting we will issue you a full refund of the cost of the artwork.

     

    NON UK:

    Please refer to the question "Can I return my order?" below for our returns process.

  • PAYMENT METHODS

  • How can I pay for my order?

    We accept payment by Paypal, Credit Card and Debit Cards (via Paypal) and Bank Transfers.

    UK customers can also pay by cheque or cash on collection. If you pay by personal cheque, there will be a delay of about two weeks before your goods can be despatched so do not use this option if you are in any hurry at all. If you are collecting in person, then cash on collection would be preferred. You will be asked to select your payment during the last stage of checkout.

    We can accept payment in £ Pounds, € Euros or $ Dollars. Please use the currency switcher in the top-right of the screen to select your preferred currency.

  • Can I put a deposit down on an artwork and pay later?

    With especially high value artworks, we completely understand that it may be more convenient to pay in instalments. Please let us know if you would like to reserve an artwork and we will send you one invoice for the deposit, and one for the remaining balance which can be paid at your convenience.

  • PACKAGING AND DELIVERY

  • Do you combine shipping for multiple items?

    Yes.

    Sometimes for international shipping if combining the shipping will bring the weight over 2 kilograms there are no savings. If in doubt please contact us, we may be able to offer you a better rate than quoted on the website - particularly for certain European countries.

  • I would like to buy a framed picture, what is your policy with shipping glazed artworks?

    UK Shipments

    All pieces of glass with either dimension greater than 45cm will be removed.

     

    Outside the UK

    Glass will be removed from all overseas shipments

  • How will my order be packaged?

    All our artworks are packaged to a very high standard, using protective cellophane wallets, backing board, and bubblewrap where necessary.  

    95% of framed pictures (except the very small ones) are now being sent out in custom made cartons.

  • Will my order be insured?

    Full insurance is included in the postage and packing charge. No carrier will insure against damage to artwork or antiques so we provide this insurance ourselves. There is a small insurance fee included in the shipping charge.

  • How will my order be sent?

    Your order will be sent via Royal Mail or Interparcel, depending on the delivery country, value and dimensions of the artwork:

     

    Under £50

    UK - Royal Mail 1st Class

    Worldwide - Royal Mail Standard International Service

     

    Over £50

    UK - Royal Mail 1st Class Signed & Tracked

    Worldwide - Royal Mail Signed & Tracked

     

    Over £150

    UK over £150 - Royal Mail Special Delivery or courier

    Worldwide - Royal Mail Signed & Tracked or courier

     

    Please contact us as soon as possible if you have any specific shipping requirements or if you would like to postpone delivery.

     

  • Do you deliver to Russia?

    From previous experience shipping artwork to Russia, we have found Royal Mail services to be most reliable. Unfortunately, there are size restrictions in place which means we may not be able to fulfil certain orders to Russia. When packaged, the dimensions of the parcel must be less than 90cm. If the parcel exceeds these dimensions, we will get in touch with you to discuss options.

     

  • Do you deliver to China?

    Yes. All orders to China will go via P4D.

  • Why hasn't my parcel arrived?

    We aim to dispatch all orders within 48 hours; we are very sorry if delivery of your item is delayed for any reason. If you are based internationally, please wait at least 10 working days from the date of dispatch to contact us, as we are unable to file any lost in post claims before this time has elapsed.

    If you require guaranteed delivery by a certain date, or you would like to specifically request a signed & tracked service, please contact us on (+44) 01225 723888 to discuss upgrading the postage method.

     

  • Will my order arrive before Christmas?

    Holiday Delivery Information

    Due to the busy Christmas period, the postal and courier services may take a little longer than usual. To make sure you receive your order before Christmas, we recommend these final purchase dates.

    Saturday 3 December Africa, Middle East

    Wednesday 7 December Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia)

    Thursday 8 December Caribbean, Central and South America

    Saturday 10 December Australia, Greece, New Zealand

    Wednesday 14 December Czech Republic, Germany, Italy, Poland

    Tuesday 15 December Canada, Finland, Sweden, USA

    Friday 16 December Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland

    Saturday 17 December France, Belgium, Ireland, Luxembourg

     

    Tuesday 20 December UK

    The Royal Mail website also has a comprehensive guide for the latest recommended posting dates for Christmas 2016 viewable here

  • RETURNS

  • Can I return my order?

    Yes, of course you can return your order to us - we want you to be completely satisfied with your purchases. 

    Please get in touch with us within 30 days of delivery and quote the item(s) you would like to return. As soon as the artwork has been safely returned to us, we will issue you a refund.  Postage charges and return postage cost are non-refundable unless the return is due to damage in transit or mis-description.

    If you are returning an item purchased on our Ebay UK Store, please click here to see our Ebay returns process. 

    Note: If you are sending the parcel from outside the EU, please ensure that you write ‘Return’ clearly on the front of the parcel directly beneath the customs label. If this is not clear, custom charges will be imposed and we will be unable to collect the parcel.

  • My artwork arrived damaged, what do I do?

    If your order is damaged in transit, please get in touch with us as soon as possible on support@sulisfineart.com - including some images of the damage - to discuss options.

  • OTHER SERVIES

  • I’m an artist, can Sulis promote my work?

    As part of Sulis Fine Art’s new artist representation scheme, we aim to represent living artists so they can effectively market their works to a worldwide audience and we, with very little overheads here at the gallery, can sell them at a very reasonable market price.

    Please see our Sulis Represents page for more information and how to get in touch with us.

  • Do you buy works of art?

    We look at each case on an individual basis. We are especially interested in bulk collections. If you have anything that you feel we may be interested in adding to our stock, please do not hesitate to contact us on support@sulisfineart.com.

  • Do you offer framing services?

    Sulis Fine Art Framing Services is a new venture currently in development…

  • Can I ask an artist a question?

    Please email us and we will ask the artist directly if possible.

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