Call +44 (0)7850 873534

Customer Service

Shipping & Delivery

If you would prefer a Framed item sent Unframed please let us know - there can often be substantial savings on delivery charges.

Shipping for multiple items will automatically be combined after you proceed to checkout (and enter an address). There are usually substantial discounts for combined shipping. Sometimes for international shipping if combining the shipping will bring the weight over 2 kilograms there are no savings. If in doubt please contact us, we may be able to offer you a better rate than quoted on the website - particularly for certain European countries. 

We aim to dispatch all items within two working days. UK orders are always sent first class or better. Delivery method for international order will depend on the weight and value of the order.

95% of framed pictures (except the very small ones) are now being sent out in custom made cartons. These are extremely sturdy telescopic cartons that provide a level of protection virtually as good as a wooden crate. These are far superior to recycled cartons which usually have been weakened by prior use. The actual cost for each of these cartons is exactly £4.00 which must be passed on to the buyer. Since we have been using these cartons, we have had essentially no reports of damage in transit. From time to time we do stumble across a previously used carton which is as good as our custom cartons, and on occasion we do use them. For overseas shipments we often use alternative packing means to keep the weight under 2kg. Usually this means about 20 layers of bubble wrap (which is very light) and very little cardboard.

Full insurance is included in the postage and packing charge. No carrier will insure against damage to artwork or antiques so we provide this insurance ourselves. There is a small insurance fee included in the shipping charge.

Glass will be removed from most overseas shipments and all pieces of glass with either dimension greater than 45cm will be removed for UK shipments. Despite our best packing efforts, the carriers manage to break larger pieces of glass with frustrating regularity. When we do ship small pictures with glass, we will often tape the glass with masking tape. If the glass seems particularly vulnerable, we will re-arrange the picture so the the backing board is between the glass and the painting, so that even if the glass breaks it will be unlikely to damage the painting. In this case it will be necessary to put the painting back in the proper position when it arrives. Please note, getting a custom sized piece of glass from a local supplier is often surprisingly inexpensive. Unframed pictures will be sent rolled in a postal tube if appropriate.

Returns

We have a "no quibble" return policy. Please notify us within 14 days of receipt of an item, and return it to us in the same condition you received it and we will refund your purchase price in full. Postage charges and return postage cost are not refundable unless the return is due to damage in transit or mis-description. We try to be very fair and reasonable, and please discuss any problems with us. Our business is built upon repeat custom.

Payment

We accept payment by Paypal, Credit Card and Debit Cards (via Paypal) and Bank Transfers.

UK customers can also pay by cheque or cash on collection. If you pay by personal cheque, there will be a delay of about two weeks before your goods can be despatched so do not use this option if you are in any hurry at all. If you are collecting in person, then cash on collection would be preferred. You will be asked to select your payment during the last stage of checkout.

We can accept payment in £ Pounds, € Euros or $ Dollars. Please use he currency switcher in the top-right of the screen to select your preferred currency.

Our Products

Photographs: Whenever possible, we use scans as we find they are the most accurate representation of the actual appearance of the item. For larger items, we supplement the scans with photographs.

A word about size: For pictures height is given before width. If only one size is given, it is the size of the actual picture without any border, mount or frame. All measurements are approximate to the nearest cm or so.

And a word about descriptions: we make mistakes; everyone does. If you catch an error, please let us know so we can change the listing.

Everything we sell is used, and often very old. In almost every case there will be damage of some kind, and usually some form of restoration and repair. This is considered normal with antique objects. We will attempt to mention significant problems, and always include excellent images. You should rely upon your inspection of the images. No representations are implied about mounts and frames, unless specifically stated, and then they are just opinion. Authorship is similarly a matter of opinion. In the absence of a provenance, even a signed picture may be a forgery. Unless we have reason to suspect a forgery, which we will then mention, please assume that authorship is a matter of opinion. The exception would be if the listing says "guaranteed genuine"